What is a memory ring & how do I prevent this? top

As with all candles, the first burn is the most important. To begin, candles should burn one hour for every 1 inch in diameter of the actual candle size. Our 12oz. jar candle should burn a minimum of 3 hours to liquify the entire top layer of wax. If the wax is not allowed to melt from edge to edge of the jar, it will create a “memory ring,” especially if this is the first time the candle is lit. Once a candle has this “memory ring,” it will continue to tunnel and to burn that way for the life of the candle.

What is the procedure for trimming the wick? top

We suggest trimming the wick on our candles frequently.  Check your candle every hour.  It is not ok if you see a "carbon ball" on the wick.  It is not ok if you see black smoke - you MUST trim the wick.  

When wick trimming, you should always extinguish the flame, let the candle come to room temperature and then trim the wick to 1/4"before relighting.  If you take the time to extinguishing the candle first, you will prevent your wick trimmers from accumulating hot wax build-up.

If you cut the wick too short, carve away enough of the wax to expose some fresh wick, then trim 1/4" off the top of the candle and burn the candle to reform it's appearance.

If the wick moves off the center, use a butter knife or wick dipper to reposition the wick to the center. 

What is the recommended burn time? top

It is recommended that after burning for three hours, candles be extinguished, allowed to cool for two hours, and trimmed to 1/4" before relighting.

How do I avoid soot or smoke? top

ALWAYS, ALWAYS keep your wick trimmed to 1/8"to 1/4" or less!  We can't stress this enough.  If your wick "mushrooms" it's because the wick needed to be trimmed a long time ago, this is called carbon build-up.  Nipping off the end also helps to control the size of the flame so as not to burn to quickly.

Extinguish your candle if the wick smokes, flickers or becomes to high.  This indicates that the candle is not burning properly and the flame isn't controlled.  Let the candle cool, trime the wick, check for drafts and re-light.

Highly scented candles will produce some smoking - remember keep the wick trimmed and avoid drafts even from ceiling fans.

Don't burn your candle aall the way down to the bottom of the container, stop about a 1/2' short depending on the size of the jar.  You can always use the excess scented wax in our 2 in 1 warmers.  

Doing these tasks will prevent dark soot/smoke from forming in the air, on the walls, furniture and ceilings.

How do I remove Soot Build-up from my container? top

If soot forms on the inside of the jar, extinguish the candle, wait for it to cool, then wipe with a plain damp cloth or baby wipe. For stubborn stains use lighter fluid or windex on a cloth.

Trim the wick and relight.

Safety Concerns top

PLEASE, Never leave a burning candle unattended.

Take caution where you burn your candle.  Avoid flammable objects to close to the jar, flame or on top of wood furniture.

Don't allow the flame to touch the sides of the container, it will be HOT - use caution.

Our small "try me" size jars and tin can primitives candles do become hot - handle with a hot pad if you must move it.

Why is the color in my candle or melts fading? top

Candles and wax melts are delicate.  If left in the direct sun light or spotlights the color will fade or turn spotty.  This won't affect the fragrance but your candle & melts won't look very appealing. 

How do I remove spilled wax? top

To remove wax from washable fabrics, scrape off excess wax and run boiling water through the fabric.

How do I prevent pillar, grubby or votive candles from loosing their shape? top

As the sides of the candle heats up, usually about every hour, give it a little hug with your hand.  This will return the shape to the candle.  Always keep the wick trimmed to 1/4" to avoid scorching the sides.  This will prevent your hot candle wax from escaping or leaking.